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Crusino Casino VIP Program: How the Club Works
The Crusino Casino VIP Program gives players access to a dedicated club with comp points tracked in their account. Here is how the programme fits into your play, what you can keep an eye on and how to use it sensibly.
Crusino Casino operates under licences issued by Curaçao (CGA), the Comoros Autonomous Office of Financial Activities (licence ALSI-202508056-FI2), and the Tobique Gaming Commission (licence 0000002).
What the Crusino Casino VIP Program includes
Crusino Casino has a VIP Club for players who want an account-based rewards experience alongside the regular casino. The main feature confirmed for the club is comp points, which are tracked in your account. That gives you a place to monitor your progress as you play rather than relying on separate notes or emails.
The club sits alongside a casino catalogue of more than 5,000 games. You can choose from pokies, blackjack, roulette, baccarat, craps, video poker, bingo, keno, crash titles, scratch cards, game shows, card games, poker, fishing and virtual sports. Live options include blackjack, roulette, baccarat, poker, bingo, dice and shows with real dealers.
For Australian players, the practical point is simple: the VIP Club is connected to your Crusino account, while your normal play and account activity remain in the same place. The mobile website is fully responsive, so you can use the lobby, cashier, promotions and live tables through a mobile browser without installing an app.
Your VIP detail to watch
Comp points are tracked in your account. Check your account regularly so you can keep an eye on the points attached to your play.
How to use the VIP Club with your account
Registration uses a single-screen form. You provide your email address, phone number, residential address, password and preferred currency. Supported registration currencies include AUD, EUR, CAD, NZD, NOK, ZAR, INR, USD and supported cryptocurrencies. After registration, an email confirmation link is sent to you.
- Create one accountUse your own details and select AUD if you want to manage your balance in Australian dollars. One account is permitted per person.
- Confirm your emailOpen the confirmation link sent after registration, then sign in with your email address and password.
- Play within your budgetUse the casino or live tables as entertainment and keep your spending separate from essential household money. Your account activity is where comp points are tracked.
- Check your accountReview the VIP area and your comp-point balance from your account. Keep the information there in mind before deciding whether to continue playing.
- Ask support when you need helpLive chat is available 24/7 from any page, every day of the year. Email support is available for verification documents and detailed queries.
The login process uses your email address and password. A password recovery link is sent to the registered email address if you need to regain access. The registered email address cannot be changed, so choose it carefully when you open the account.
Crusino Australia supports AUD as a fiat currency, along with EUR, USD, CAD, NZD, NOK, ZAR and INR. Cryptocurrency options include BTC, BCH, ETH, LTC, USDT, XRP, BNB, ADA, TRX and DOGE. The internal operating currency is EUR, so balances in other currencies may move with conversion rates.
VIP play, payments and the limits worth remembering
Being part of a VIP club does not remove the ordinary account rules. Deposits start at AUD 30 or the equivalent. Each deposit must be wagered once in slots or three times in other games before you can withdraw connected funds. The maximum deposit depends on the payment method and appears when you select it.
| Item | Amount or rule |
|---|---|
| Minimum deposit | AUD 30 or equivalent |
| Minimum withdrawal | AUD 30 |
| Daily withdrawal limit | AUD 7,500 |
| Weekly withdrawal limit | AUD 15,000 over a rolling seven-day period |
| Monthly withdrawal limit | AUD 30,000, resetting on the 1st of each month |
Withdrawal methods include Visa and Mastercard cards, e-wallets, bank transfers and cryptocurrency. Visa payouts use Original Credit Transfer, while Mastercard uses Payment Transfer. Personal cards only are accepted for these card payouts.
Withdrawal requests are processed within 72 hours of approval. Bank transfers execute within three business days, and intermediary bank fees of up to €16 may apply. Requests remain pending until identity verification is complete, so having your documents ready can make the process easier.
- Government-issued photo ID, such as a passport or driver's licence
- Proof of address, such as a utility bill or bank statement
- Proof of payment method, such as the front and back of a credit card or an e-wallet screenshot
Bitcoin players must submit valid ID for age verification before playing with BTC. Deposits and bets are blocked until that verification is complete. For any withdrawal, stay reachable by phone or email: if you cannot be contacted within two weeks of the request, the account is locked and the withdrawal is cancelled.
Keep your VIP activity comfortable
Set a spending amount before you start and treat comp points as an extra account feature, not as a reason to chase losses. A VIP label should never change the amount you can comfortably afford to play.
Responsible options when you want a break
The VIP Club is optional, and taking a break from gambling is always available. Crusino provides a cooling-off period from one day to six months. During that period, deposits and play are blocked, and you are excluded from advertising offers.
You can also request self-exclusion for 6-12 months or permanently close your account. Contact Customer Support through live chat to set a cooling-off period or self-exclusion. Permanent closure is also available through Customer Support.
If you decide that the VIP Club is not right for you at a particular time, use one of these account controls rather than continuing out of habit. The same live chat team is available around the clock, every day of the year.
Take a proper pause
A cooling-off period blocks deposits and play, and removes you from advertising offers for the selected period. Self-exclusion is available for 6-12 months.
What to know before joining the VIP Club
You must be at least 18 years old, or meet the minimum legal gambling age in your jurisdiction if that is higher. Use only one account and provide accurate personal details. Accounts sharing a residential address, household, IP address or device are considered duplicates.
The casino operates under licences issued by Curaçao (CGA), the Comoros Autonomous Office of Financial Activities with licence ALSI-202508056-FI2, and the Tobique Gaming Commission with licence 0000002. The owner and operator is Novatrix SRL, incorporated in Costa Rica.
You can play from a mobile browser because the casino uses a responsive website rather than a downloadable app. Many games offer demo mode, which is useful for getting familiar with a title before deciding whether to play for real money.
If you are weighing up the VIP Club, start with your budget and your preferred way to play. Comp points are tracked in the account, while deposits, withdrawals, identity checks and responsible gambling controls still apply as normal.
FAQ
VIP Program questions
What is the Crusino Casino VIP Program?
It is the casino’s VIP Club, with comp points tracked in your account. You can access it alongside the wider casino and live-game offering.
Where are my VIP comp points tracked?
Comp points are tracked in your Crusino account. Sign in with your registered email address and password to review your account information.
Can I use the VIP Club in AUD?
Yes. AUD is one of the supported fiat currencies for registration and account balances.
Can I use Crusino Casino on my phone?
Yes. The casino is fully responsive on mobile browsers, and the lobby, cashier, promotions and live tables are available without installing an app.
Does joining the VIP Club remove withdrawal limits?
The standard withdrawal limits still apply: AUD 7,500 daily, AUD 15,000 over a rolling seven-day period and AUD 30,000 monthly. Progressive jackpot wins are paid in full outside these limits.
What documents may I need for a withdrawal?
You may need government-issued photo ID, proof of address and proof of your payment method. Requests remain pending until identity verification is complete.
Can I take a break from VIP play?
Yes. A cooling-off period can last from one day to six months, with deposits and play blocked. Self-exclusion is available for 6-12 months, and permanent account closure is also available through Customer Support.
How can I contact Crusino Casino support?
Live chat is available 24/7 from any page, every day of the year. Email support handles verification documents and detailed queries.